1. Applicability

These terms and conditions apply to all offers made by Your Own Bread Alexandra Russell, La Ruelle 3, 1163 Etoy (Vaud), Switzerland, CHE-138.957.622, hereinafter referred to as the supplier.​

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Upon confirmation of the order, these terms and conditions are deemed to have been accepted by the customer.

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2. Prices and special offers

Prices are quoted in CHF. Shipping costs are charged separately and displayed at the end of the ordering process.

The supplier reserves the right to change prices at any time. The prices published on the website on the date of the order apply to customers. The terms and conditions of special offers can be found under the relevant products.

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3. Delivery and notification of defects

Delivery usually takes place within 10 days at the latest, unless otherwise stated. If a longer delivery period is necessary, the customer will be informed of this at the latest upon expiry of this period. If no information is provided, the customer is entitled to cancel the delivery. The customer is obliged to check the delivered goods within 5 days of receipt and report any defects immediately.

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4. Terms of payment

Payment can be made in the following ways:

Credit and debit cards: VISA, Mastercard, American Express, Diners, Maestro

Other payment methods:

Twint

Prepayment: the customer will receive the bank details by email, no payment slip will be sent and the customer will bear the postage costs for a deposit at the post office. No products will be sent on account.

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5. Retention of title

The products delivered to the customer remain the property of Your Own Bread Alexandra Russell until full payment has been received.

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6. Right of withdrawal for physical products / digital products

Correctly delivered products can only be returned in exceptional cases and in consultation with Your Own Bread Alexandra and at the expense of the buyer.

Gift vouchers and digital content, which is delivered/downloaded at the same time as the order and is not delivered on physical data carriers, cannot be revoked by the customer.

 

The following items are excluded from the right of return for hygiene reasons:

• All food products, including dry or fresh sourdough

• Banneton (unless proven defective and notified within 5 days of receipt)

• Brushes and brushes of all kinds

• Baker's blade (grignette) (unless proven defective and notified within 5 days of receipt)

Any product returned must be returned unused and in its original packaging. Otherwise, the money will not be refunded and a new return will be made by the customer at the customer's expense.

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7. Right of withdrawal/cancellation of events

Event bookings are made exclusively online and are firm and final. Money for prepaid bookings must be received in our account within 5 days, otherwise the booking is invalid.

The following administrative fees apply for cancellation by the customer of their participation in events:

• If you cancel up to 28 days before the start of the event: 50% of the price of the cancelled ticket(s) for the event

• If you cancel up to 14 days before the start of the event: 80% of the price of the cancelled ticket(s) for the event

• If you cancel less than 14 days before the start of the event or if you do not show up (including in the event of illness), the full cost of the ticket(s) for the event will be retained.​

We remind you, for all intents and purposes, that most credit card companies offer cancellation insurance that is valid in the event of illness.

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After consultation with and acceptance by the supplier, the customer may send a replacement.

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8. Disclaimer / Insurance

For all events organised by Your Own Bread Alexandra Russell, Your Own Bread Alexandra Russell accepts no liability for any damage you may suffer or cause. You are therefore responsible for taking out adequate liability insurance yourself. The use of the facilities provided is at your own risk. The changing rooms and your personal belongings are not supervised, therefore Your Own Bread Alexandra Russell cannot be held responsible for theft or loss. At the event venues, each person undertakes to comply with the hygiene rules in force at the Federal Office of Public Health (FOPH) and the instructions of Your Own Bread Alexandra Russell. Visits to the premises of Your Own Bread Alexandra Russell and any other location where Your Own Bread Alexandra Russell events may take place (partners, external workshops, space rented to other companies) are prohibited for persons showing symptoms of illness, suspected infection with transmissible pathogens and/or quarantine (ordered by the authorities or by yourself). The risk of infection cannot be completely ruled out, even if hygiene rules are observed. Your Own Bread Alexandra Russell accepts no liability in this regard.

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9. Applicable law and place of jurisdiction

Swiss law applies to these terms and conditions. The court at the registered office of Your Own Bread Alexandra Russell is responsible for customer complaints. The court at the registered office of Your Own Bread Alexandra Russell is responsible for supplier complaints.