Revised version – July 2026 (replaces the 2020 version)
These Terms and Conditions of Sale are provided in English for the convenience of English-speaking customers. The French version, "Conditions Générales de Vente," is the original and governing version; in the event of any discrepancy, the French version prevails.
1. Applicability and Scope
These Terms and Conditions of Sale (the "Terms") apply to all services offered by Your Own Bread, Alexandra Russell, La Ruelle 3, 1163 Etoy (Vaud), Switzerland, CHE-138.957.622 (the "Provider"), namely the sale of shop products, the organization of public workshops, private lessons, and corporate and private events (collectively, the "Services").
By confirming an order or a booking, the customer (the "Customer") is deemed to have accepted these Terms without reservation or condition.
2. Prices, Processing Fees, and Special Offers
Prices are stated in CHF. Shipping costs, where applicable to shop products, are billed separately and displayed at the end of the checkout process.
For public workshops and private lessons booked online, a processing fee of 2.5% of the ticket price, charged by the payment provider Wix, is added to the displayed price at the time of payment. This fee is not included in the price displayed on the website and is payable by the Customer. It does not apply to corporate and private events, whose payment terms are governed by Article 4 below.
The Provider reserves the right to change prices at any time. The prices published on the website on the date of the order or booking apply to the Customer. The terms of any special offers are stated alongside the relevant products or services.
For corporate and private events, the price is calculated per person for fewer than 10 participants. For 10 to 20 participants (inclusive), a flat fee applies regardless of the exact number of participants within that range. The Provider does not accept bookings for more than 20 participants.
3. Delivery and Notice of Defects
Delivery generally takes place within 10 days at the latest, unless stated otherwise. If a longer delivery period is required, the Customer will be informed no later than the expiry of that period. If no information is provided, the Customer is entitled to withdraw from the delivery.
The Customer must inspect the delivered goods within 5 days of receipt and immediately report any defect.
4. Payment Terms
For shop products, public workshops, and private lessons, payment may be made by the following means: credit/debit cards (VISA, Mastercard, American Express, Diners, Maestro), Twint, or advance payment by bank transfer (details sent by e-mail; the Customer bears any postal charges for payments made at a post office counter). No product is shipped on invoice.
For corporate and private events, payment must be made by bank transfer. The Provider may, at its sole discretion, exceptionally accept another means of payment.
A deposit of 30% of the total price, non-refundable in the event of cancellation by the Customer (see Article 7.2), is due upon booking, at the time the quote is accepted. The balance is payable no later than the day of the event, except for Customers who have already booked and paid for a previous event with the Provider ("Trusted Customers"), to whom the Provider may grant, at its discretion, a 30-day payment term for the balance from the date of the event.
Any amount owed to the Provider, regardless of the service concerned, that is not paid by its due date shall bear default interest at 5% per annum from the day following the due date, without prior notice of default (Art. 104 of the Swiss Code of Obligations). A reminder fee of CHF 20.00 is additionally charged from the first reminder onward.
5. Retention of Title
Products delivered to the Customer remain the property of Your Own Bread Alexandra Russell until paid in full.
6. Right of Withdrawal – Physical Products and Digital Content
Correctly delivered products may only be returned in exceptional cases and in consultation with Your Own Bread Alexandra Russell, at the buyer's expense.
Gift vouchers, as well as digital content delivered or downloaded together with the order that is not supplied on a physical data carrier, may not be revoked by the Customer.
Gift vouchers are valid for 1 year from their date of issue. After this period, they lose all validity and do not entitle the holder to any refund or extension, unless otherwise agreed by the Provider.
The following items are excluded from the right of return for hygiene reasons:
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all food products, including dry or fresh sourdough starter;
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the proofing basket (banneton) (except for a proven defect, reported within 5 days of receipt);
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brushes of any kind;
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the bread lame (grignette) (except for a proven defect, reported within 5 days of receipt).
Any returned product must be unused and in its original packaging. Failing this, no refund will be issued and the product will be returned again to the Customer, at the Customer's expense.
7. Booking and Cancellation of Events
7.1 Public Workshops and Private Lessons
Bookings for public workshops and private lessons are made exclusively online and are firm and final. Payment for bookings made by advance bank transfer must reach the Provider's account within 3 days, failing which the booking will be invalidated.
The following administrative fees apply if the Customer cancels their participation:
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cancellation up to 28 days before the start of the event: 50% of the price of the ticket(s) cancelled;
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cancellation up to 14 days before the start of the event: 80% of the price of the ticket(s) cancelled;
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cancellation less than 14 days before the start of the event, or no-show (including due to illness): 100% of the price of the ticket(s).
For information purposes, most credit card providers offer cancellation insurance covering illness.
Subject to consultation with, and acceptance by, the Provider, the Customer may send a substitute participant.
7.2 Corporate and Private Events
A booking for a corporate or private event becomes firm and final upon the Customer's acceptance of the quote and payment of the 30% deposit referred to in Article 4.
This deposit remains the property of the Provider in the event of cancellation by the Customer, regardless of when the cancellation occurs.
If the Customer cancels, the following amounts are due, calculated on the total price of the event, less the deposit already paid, which remains the Provider's property in all cases pursuant to the preceding paragraph:
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cancellation up to 28 days before the event: 50% of the total price;
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cancellation up to 14 days before the event: 80% of the total price;
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cancellation less than 14 days before the event, or no-show (including due to illness): 100% of the total price.
The balance, less the deposit already paid, is payable in full no later than the day of the event, subject to the 30-day payment term granted to Trusted Customers under Article 4.
Subject to consultation with, and acceptance by, the Provider, the Customer may request that the event be postponed to a new date. Such a postponement does not constitute a cancellation within the meaning of this Article and does not trigger the schedule above. The Provider reserves the right to decline a postponement if availability does not permit it, or to charge a supplement if the postponement generates proven additional costs.
8. Cancellation, Modification, or Postponement by the Provider
The Provider may cancel or postpone an event in the event of an insufficient number of participants, illness, unavailability of the venue, or any other event of force majeure. In such a case, a new date is offered to the Customer; failing agreement on a new date, all amounts already paid by the Customer are refunded in full, to the exclusion of any other compensation.
9. Food Allergies and Safety
The Customer must inform the Provider, before the event, of any allergy, intolerance, or dietary restriction affecting the Customer or the participants the Customer registers. Absent such information communicated in a timely manner, the Provider disclaims all liability for the consequences of an allergic reaction or food intolerance.
10. Right to Use Images
Unless the Customer expressly objects in writing before the event, the Customer authorizes the Provider to take photographs and videos during events and to use them for communication and promotional purposes (website, social media), without financial compensation.
11. Liability and Insurance
For all events organized by Your Own Bread Alexandra Russell, the Provider disclaims all liability for any damage the Customer may suffer or cause, except in cases of intentional misconduct or gross negligence (Art. 100 para. 1 of the Swiss Code of Obligations), for which any advance exclusion of liability is void. The Customer must therefore obtain sufficient personal liability insurance.
Use of the facilities made available is at the Customer's own risk. Changing rooms and personal belongings are not supervised; the Provider cannot be held liable for theft or loss.
At event venues, each person agrees to comply with applicable hygiene and safety rules as well as the Provider's instructions. Access to the Provider's premises and to any other venue where events may take place (partners, external workshops, space rented from other businesses) may be refused to persons showing symptoms of a contagious illness. The Provider disclaims liability in this regard, subject to the same reservation as above.
12. Personal Data Protection
The processing of the Customer's personal data is governed by the Provider's Privacy Policy, available on the website, which forms an integral part of these Terms.
13. Severability
If one or more provisions of these Terms are declared void or unenforceable, the remaining provisions shall remain fully applicable.
14. Amendment of These Terms
The Provider may amend these Terms at any time. The applicable version is the one in force at the time of the order or booking.
15. Governing Law and Jurisdiction
These Terms are governed by Swiss law. The exclusive place of jurisdiction for any dispute arising from or in connection with these Terms is the Provider's registered place of business, subject to the mandatory provisions of Swiss law regarding jurisdiction, in particular with respect to contracts entered into with consumers (Art. 32 et seq. of the Swiss Civil Procedure Code).