1. Applicability

These general conditions apply to the entire offer made by Your Own Bread Alexandra Russell, La Ruelle 3, 1163 Etoy (Vaud), Switzerland, CHE-138.957.622, hereinafter referred to as the supplier.

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Upon confirmation of the order, these general conditions are deemed to have been accepted by the customer.

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2. Prices and special offers

The prices are indicated in CHF. Shipping costs are billed separately and displayed at the end of the ordering process.

The supplier reserves the right to modify the prices at any time. The prices published on the website on the date of the order apply to customers. The conditions of special offers can be found under the affected products.

3. Delivery and notification of defects
Delivery generally takes place within 10 days at the latest unless otherwise specified. If a longer delivery period is necessary, the customer will be informed at the latest at the end of this period. If no information is provided, the customer is entitled to waive the delivery. The customer is required to check the delivered goods within 5 days of receipt and immediately report any defects.

4. Payment terms
Payment can be made in the following ways:

Credit and debit cards: VISA, Mastercard, American Express, Diners, Maestro
Other payment methods:

Twint
Prepayment: the customer receives the bank details by e-mail, no payment slip is sent and the customer bears the shipping costs for a deposit by post. No product will be sent on account.

5. Retention of title
The products delivered to the customer remain the property of Your Own Bread Alexandra Russell until full payment.

6. Right of withdrawal for physical products / digital products
Correctly delivered products can only be returned in exceptional cases and in consultation with Your Own Bread Alexandra and at the buyer's expense.

Gift vouchers as well as digital content, which is delivered / downloaded together with the order and which is not delivered on physical data carriers, cannot be revoked by the customer.

The following items are excluded from the right of return for hygiene reasons:

• All food products, including dry or fresh sourdough

• Banneton (except if proven defect and notified within 5 days of receipt)

• Brushes and brushes of all kinds

• Baker's blade (snack) (except if proven defect and notified within 5 days of receipt)

Any returned product must be returned unused and in its original packaging. Otherwise, the money will not be refunded and a new return will be made by the customer at the customer's expense.

7. Right of withdrawal / cancellation of events
Reservations for events are made exclusively online and are firm and final. Money for prepayment reservations must reach our account within 5 days - otherwise the reservation is invalid.

The following administrative fees apply for the cancellation by the client of his participation in the events:

• If you cancel up to 28 days before the start of the event: 50% of the price of the ticket (s) canceled for the event

• If you cancel up to 14 days before the start of the event: 80% of the price of the ticket (s) canceled for the event

• If you cancel less than 14 days before the start of the event or if you do not show up (also in case of illness), the full cost of the event ticket (s) will be withheld.

In addition to this, you will need to know more about it.

We remind you, for all practical purposes, that most credit card organizations offer cancellation insurance valid in the event of illness.

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After consultation with, and acceptance by, the supplier, the customer may send a replacement.

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8. Disclaimer / Insurance

For all events organized by Your Own Bread Alexandra Russell, Your Own Bread Alexandra Russell accepts no responsibility for any damages you may suffer or cause. You must therefore take out sufficient liability insurance yourself. Use of the facilities provided is at your own risk. The cloakrooms and your personal belongings are not supervised, therefore Your Own Bread Alexandra Russell cannot be held responsible for theft or loss. In the places of the events, each person undertakes to respect the hygiene rules in force of the Federal Office of Public Health (OFSP) and the instructions of Your Own Bread Alexandra Russell. Visiting the premises of Your Own Bread Alexandra Russell and any other place where Your Own Bread Alexandra Russell events may take place (partners, external workshops, space rented to other companies) is prohibited for people with symptoms of illness, a suspicion of infection with transmissible pathogens and / or quarantine (ordered by the authorities or by yourself). The risk of infection cannot be totally excluded, even if the rules of hygiene are observed. Your Own Bread Alexandra Russell excludes all liability in this regard.

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9. Application of the law and jurisdiction
Swiss law applies to these general conditions. Your Own Bread Alexandra Russell Headquarters Court is responsible for customer complaints. Your Own Bread Alexandra Russell Headquarters Court is responsible for supplier complaints.

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